Refund Policy

1. General Provisions

1.1. This Refund Policy (hereinafter referred to as the "Policy") governs the procedure and conditions for the refund of funds paid by the User to VEROSTRA (hereinafter referred to as the "Company", "We") for access to information and analytical services provided by subscription (hereinafter referred to as the "Services").

1.2. By placing an order for the Services and making payment, the User (hereinafter referred to as "You") confirms that you have fully read, understood and unconditionally accept all the terms of this Policy.

1.3. The Company's Services are provided in digital form at the moment of granting access to closed communication channels and materials. The fact of payment means full and unconditional consent to the start of the Services.

2. Nature of Services and Waiver of Right of Withdrawal

2.1. In accordance with Directive 2011/83/EU on consumer rights, the User, being a consumer, has the right to withdraw from the distance contract within 14 days without giving any reason ("cooling-off period").

2.2. You expressly agree and acknowledge that this right of withdrawal does not apply to the Company's Services. By placing an order and making payment, you give explicit consent to the start of the Services before the end of the standard 14-day withdrawal period and acknowledge that you thereby lose your right of withdrawal for this order.

2.3. This exception is expressly provided for in Article 16(m) of Directive 2011/83/EU, which excludes from the right of withdrawal services the performance of which has begun with the consumer's explicit consent before the end of the withdrawal period and for which the consumer has acknowledged that they will lose their right of withdrawal once the contract has been fully performed by the trader. The basis for applying this exception is the nature of the Services provided: access to analytics, predictions, strategies and closed channels is provided instantly in digital form and cannot be returned in the same condition as it was transmitted due to its intangible and confidential nature. Therefore, refunds for the "cooling-off period" are not possible.

3. Conditions Under Which Refunds Are Not Provided

Refunds are not possible in the following cases, which the User acknowledges and agrees to:

3.1. Change of decision. If you have changed your mind, no longer wish to use the Services, disagree with the information provided or its effectiveness.

3.2. Lack of expected result. Analytics and predictions by their nature cannot guarantee 100% accuracy. The Company provides information for analysis, not financial guarantees. Any profitability indicators presented on the Company's Website are historical data and are not a promise of future results. Losses or lost profits are not grounds for a refund.

3.3. Violation of Terms of Use. If your access to the Services has been suspended or terminated due to your violation of the Website Terms of Use, including but not limited to: attempts to copy, resell or unauthorized distribution of our materials.

3.4. Payment for results (each new percentage of net profit). Under this payment model, funds are deducted for each new percentage of net profit you receive. Since payment is charged for an actually achieved and recorded result, refunds of any amounts under this model are not possible.

3.5. Subscription expiration. The subscription is activated for a fixed period. If you did not use the Services during the paid period (did not enter the channel, did not study the materials), this is not grounds for extending the subscription or refunding funds.

3.6. Technical problems on the User's side. Problems with your internet connection, device, messenger or other software that prevent access to our materials.

4. Exceptional Circumstances for Refunds

Refunds may be considered by the Company solely at our discretion and only in the following strictly limited cases:

4.1. Double charge. If your account was charged twice for the same order due to a technical error by the payment provider or bank.

4.2. Complete and documented cessation of Service provision on the Company's side. This means complete technical failure of all closed channels and access systems to materials for all users of the tariff for a period exceeding 72 (seventy-two) consecutive hours, confirmed by official reports and not caused by actions of third parties (hosting providers, messengers, etc.). Temporary access difficulties for an individual user due to reasons on their side do not fall under this condition.

4.3. Payment provider error. If the payment gateway or processing center, through its own fault, failed to fulfill its obligations, resulting in funds being charged without activation of the corresponding subscription on our side.

5. Refund Request Procedure

5.1. All refund requests must be sent exclusively through the official support service to the email: support@verostra.com within 14 (fourteen) calendar days from the date of occurrence of the grounds for refund specified in section 4.

5.2. The request must indicate:

• Your name and contact details.
• Date and amount of the transaction.
• Detailed description of the reason for the request with reference to clause 4 of this Policy.
• Any supporting documents (screenshots, bank statements, support correspondence logs).

5.3. We will consider your request within 30 (thirty) calendar days from the receipt of all necessary information. The Company's decision on any refund request is final.

6. Refund Method

6.1. In case of approval of the refund, the funds will be credited to the same account / bank card / e-wallet from which the payment was made.

6.2. The crediting period depends on the internal procedures of your bank or payment provider and usually takes from 3 to 10 business days.

6.3. The Company is not responsible for fees charged by banks or payment systems when processing the refund transaction.

7. Contact Information

For all questions related to this Refund Policy, please contact:
Email: support@verostra.com
The subject line must indicate: "Refund Request"

8. Final Provisions

8.1. The Company reserves the right to unilaterally change this Policy. The new version of the Policy comes into force from the moment of its publication on the Website, unless otherwise provided by the new version. Continued use of the Services by the User after changes are made to the Policy means his unconditional consent to these changes.

8.2. This Policy is an integral part of the Website Terms of Use and Privacy Policy.

Effective date: February 28, 2026